As per the information that you gave regarding the return and refund policy and the information available on your website, we have altered the policy. Please check the policy below:
Returns – Customised Garments
Our goal is one hundred percent customer satisfaction, so if you are unhappy with your order please contact us:
Monday to Friday from 08:00 – 18:00
Freephone: 0800 012 2602
Landline: 0161 855 3961
Email:
Sales: sales@printwish.co.uk
Enquiries: enquiries@printwish.co.uk
Live Chat: The Customer Service Team is available from 10:30–16:00.
Outside of working hours:
Please use the form below to email us:
https://printwish.co.uk/contact-us/
Alternatively, you can always call us during hours on 0044 800 051 0821
As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 14 days of receipt for investigation.
- Please be aware The Distance Selling Regulations Act of 2000 does not apply to ‘personalised goods or goods made to a consumer’s specification’.
- As we supply personalised goods, please be careful to check the product size information before placing your order. As we supply garments from different manufacturers there is no such thing as a standard size, for example, a medium produced by Fruit of the Loom may differ to a medium by Gildan.
- On every product, there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.
Please note that we will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by you prior production.