TERMS OF AGREEMENT
All prices on our website are quoted in pounds sterling (£). Prices may be subject to change without notice, but we will always inform you of any price change prior to processing your order. Any pricing structures seen on our website may differ if your order requires express delivery or is bespoke in any way. This is because stock of delivery issues may cause an increase in price and because sometimes our suppliers change prices without warning, and we are not able to update prices instantaneously. You will be fully informed of your price or change in before your order is confirmed. This may be after payment. We have the rights to cancel any order at any time.
All delivery is charged to a UK address or an estimated international delivery charge. If you have requested delivery outside of the UK, or if your postcode is outside standard delivery zones, please note that you may have to pay extra delivery at a later stage when we know the total cost of the order. This extra charge may be added after your initial payment, due to change in weight of delivery for example.
If after payment, a pricing error or anomaly is made apparent we maintain the right to cancel any order. If this situation occurs the customer will be contacted by a member of our team and informed of the mistake in writing, and we will assess all options to give you the best service.
We accept all major credit and debit cards. We also accept payment by Cheque & Bank Transfers. Orders will not be processed until payment has cleared.
Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we customise. Once your visual proof has been approved, we start processing the order immediately and although we try and accommodate further changes or cancellations, we can’t guarantee that we will complete them and you may be liable for the full order price. The visual proof is the final process in your order and contains all the detailed customisation and garment details, it is vital that you review this properly. After confirmation changes may not be possible, and any mistakes will be your responsibility.
ONLINE ORDERING – SIZES, COLOURS AND TEMPLATES:
Please note, we order blank clothing, garments and products from wholesaler distributors, and then customise these items with printing for our clients. All sizes and colours shown online on the catalogues are not under our control, and we cannot be held accountable for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. We do our very best with our Quality Controls to manage these rare problems. We highly recommend ordering samples to ensure these size and colour problems are not encountered.
PRODUCT TEMPLATE IMAGE DISCLAIMER:
Please note, the visual product template images that are used when adding your designs are ‘template images’, this means they may not reflect the actual product ordered. The same applies to your visual mock ups.
VISUAL LAYOUT APPROVAL:
It is much better if you send us a visual template to ensure speed of service and accuracy. We will send it to you if you can’t create it, and you are entitled to 2 revisions / changes free of charge with your visual. Further changes may be charged up to £5 per revision. Once you have approved the visual layout your decision is final. Extra charges may be applied should you wish to make further changes to approved visuals.
Cancellations are not accepted after this stage, but we will always try to assist you for the best possible service.
We will not proceed until you have approved the visual(s), which will usually be sent within 24 hours of payment. (working business hours)
DIRECT TO GARMENT PRINTING – VARIANCE AND WHITE UNDERLAY CONDITION:
DTG printing is dependent on ‘computer-controlled output’. Artwork files are checked by our print managers for quality purposes, but ultimately a computer machine reads these colours and translates these colours into ink that gets printed directly into the fabric. (Screen printing can match exact Pantone colours and is controlled by the human eye, as such is ‘human controlled’ not computer controlled).
DTG output is, therefore, subject to variance. This means when printing the same design several times it may not appear as sharp on one garment as another.
Additionally, it may appear different on one garment to another garment due to colours and materials reacting different to the inks. Sometimes, small speckles of white underlay can be seen on dark garments, this is most often due to sub-quality artwork which we do our best to avoid. You accept the above information and accept a 25% variance and white underlay condition, and that any issues of this nature fall outside of our reprint and refund policy.
Cancellations may be subject up to a 25% charge because we may have already ordered stock, prepared artwork or re-organised production of other jobs. Please note that we reserve the rights to a minimum charge of up to 25%. For online orders where the order relates to a specific printing colour or product colour, if you fail to read the offer and upload incorrect artwork, this is your mistake and you may be charged up to 25% of the order if you choose to cancel due to a mistake you make when uploading artwork files. When paying for any order, you accept these terms and conditions in full. (We will always do our best to minimise or avoid such charges).
PRINT ONLY SERVICE – WHERE YOU SUPPLY US WITH THE GARMENTS:
We take complaints very seriously and we are unhappy if you are not entirely satisfied with our services. If you wish to make a complaint or request a reprint or refund, please complete the contact us form immediately and provide us with your order reference number, email address and the reason for your complaint.
You must also attach photos to help us further understand your complaint so we’re then able to take the necessary actions.
Print Wish Ltd must be notified of any issues within 2 days of receiving the order. Please note that refunds will only be considered after Print Wish Ltd has been given every opportunity to rectify any issues with the order. We initially aim to offer a reprint or replacement if possible.
We offer a print only service whereby you can purchase the garments separately and then send them to us to be customised. When you use this service from us you understand that you’re sending the garments to us at your own risk. If they are lost in transit, we will not be held responsible. You must track the delivery and handle any issues that arise in delivery. In addition, we recommend test prints to ensure that the products are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the products and there are problems with the print or damage to the garments due to the printing, that are not related to the print quality, we will not be held responsible for any of the cost of the garments / products. If you do not take our advice and send samples for testing, this is your complete responsibility.
We can’t guarantee 100% perfection on goods you supply. You accept up to a 25% spoilage rate where we will not be responsible for the cost of damage caused due to printing or the customisation process. Before any print only order is processed you must include the original receipts/invoices of purchase showing the exact value or each product. We will then agree how much risk we are prepared to accept. If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of your products. If you do, we will agree in writing our limit of liability that you will accept in writing before printing commences.
To find out the pros and cons of using our print only service, you can read our print only guide.
IN ADDITION, WITH PRINT ONLY ORDERS:
When you are supplying the goods for customisation, the stated deadline is our target deadline, we cannot guarantee this until we receive the goods for inspection. In addition, although at quoting stage we assume we can complete the customisation, sometimes factors unknown to us at quoting stage can complicate an order and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your orders to our best ability, but in the case of print only orders, you understand that the order may be cancelled upon receipt of the goods and that the deadline will be confirmed when we physically receive the goods for the specific order.
For express order where delivery is required within 5 days you must be aware of the following information. We will do our best to meet our client’s deadlines, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfil orders. Stock levels, wholesaler dispatch mistakes and delivery problems can arise, which are factors beyond our controls. In the event of such occasions, sometimes we have to make decisions on behalf of our clients to ensure that we’re always doing our best to fulfil the order. This can mean substitution of garment brands and size changes or enhanced delivery services where extra charges may be applied. We will always try to find the time to get approval from our clients for these changes, but as you will be aware, this is not always possible. When entering an express order, you must accept these conditions and take this in to consideration in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing remedy of such rarely occurring scenarios.
DELIVERIES DURING BUSY PERIODS OF ADVERSE WEATHER CONDITIONS:
At periods of seasonal high demand, or during adverse weather conditions, delivery deadlines may be missed or delayed. We will organise and ship your goods in accordance with your delivery deadline. The items will be despatched using a 3rd party courier and we will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, Print Wish Ltd will not be responsible for refund of any form. We will attempt to recover costs and expenses from our 3rd party delivery companies but cannot guarantee any delivery or refund in these instances. Print Wish Ltd will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods. We recommend you take out your own insurance to protect your goods.
FAILED, OR DELAYED DELIVERY & PARTIAL DELIVERIES:
Print Wish Ltd will send out your order using a 3rd party courier company in accordance with your delivery deadline and will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, Print Wish Ltd will take no responsibility for loss or damage or delay to your order and Print Wish Ltd will not be responsible for refund of any form. We will attempt to recover costs and expenses from the 3rd party delivery companies but cannot guarantee any delivery or refund in these instances. At time of receipt, you must check the packaging immediately. By accepting delivery, you are confirming the packaging and delivery is in perfect order.
Print Wish Ltd will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods. We recommend you take out your own insurance to protect your goods.
PARTIAL DELIVERIES & ERRORS ON THE PART OF OUR 3RD PARTY SUPPLIERS
At Print Wish Ltd we order blank products from leading brands and then customise them for our client’s needs. Sometimes the leading brands and distributors send us faulty products within the full batch, or do not send us the correct amounts or sizes, which is completely out of the control of Print Wish Ltd , but this means that production and delivery may be delayed, or an order may not be only partially delivered on the specified due date, as more products may need ordering and customising at a later date. There may be extra charges applied to your order for the additional printing as we may have to reset all the customisation machines specifically for the extra customisation. You understand this supply chain problem and accept that it is beyond the controls of Garment Printing and accept these terms.
PRINT ONLY SERVICE AGREEMENT
Print Wish Ltd offers a print only service where our clients can supply the garments/products (the items) and send them to us to be customised. When using this service, you accept that you’re sending the items to us at your own risk. If they are lost in transit, we will not be held responsible. You must track the delivery and handle any issues that arise.
We highly recommend sample prints to ensure that the items are suitable for the printing technique that you require. We keep an eye on our quality control process, but, if you are supplying the items and there are problems with the print, or damage during the customisation process, we will not be held responsible for any of the cost of the items, unless they have undergone a full sample test process and have been approved and signed off as such.
We will do our best to detect any problems as soon as they arise and will aim to minimise the impact on any batch of the items, but some of our machines operate at fast automated speeds and therefore sometimes these issues do not make themselves apparent until the entire customisation process is completed. Also, our customisation processes involve multiple stages, and it may not be until the final stage that the problem is detected. For example, we may prepare the items, we may pre-treat them, then print them, and during the drying stage an issue may arise that could have already affected a full batch. If you do not take our advice and send samples for testing and approval, you take complete responsibility for any problems that may arise during the customisation process. Samples and Test prints are charged at pre-agreed rates.
Before any print only order is processed, we request the original receipts/invoices of purchase/manufacture to be sent to us, outlining the exact value of the items. We will then agree how much risk and liability we are prepared to accept in advance. (if any). If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of the items.
At Print Wish Ltd we offer a full reprint or refund policy on garments/products that we supply, if the problem is our responsibility. But when you are sending us your garments/products, we cannot guarantee 100% perfection and therefore print only services are not accepted under our standard Refunds Policy.
If, even after samples and testing there are problems, you still accept up to a 25% spoilage rate caused due to the customisation process. You also accept up to a 2cm variance in the print position. During customisation processes, items are manually loaded by our carefully trained and experienced staff, and 100% accuracy is simply not possible. Our years of experience and global clients can testify to the quality we offer.
PRINT ONLY DELIVERY DEADLINES & CANCELLATION POLICY
When you are supplying the items for customisation, the stated deadline is a target deadline, but we cannot guarantee this until we receive the items for inspection. In addition, although at quoting stage we assume we can complete the customisation, sometimes factors unknown to us at quoting stage can complicate an order and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your orders to our best ability, but in the case of print only orders, you understand that the order may be cancelled upon receipt of the goods and that the final deadline will be confirmed when we physically receive the goods for the specific order.
In the event of finding a fault with the product or printing, simply inform us of the problem within 12 hours of delivery by email, or by filling out our contact form and we will advise you of the correct way of returning the order.
Depending on the fault and issue with the order, we may request for you to ship the order back to us using a trackable service to avoid any further issues or we may send a courier to collect.
Please also supply photos where possible of any issues relating to the product or the print so a better idea of the initial problem will be more apparent.
Please note that refunds will be considered and discussed after Print Wish Ltd has been given every opportunity to rectify any issues with the order.
Print Wish respects your privacy and it is committed to protecting and your personal data and your needs.
We use different methods to collect data:
As a European business or individual, the General Data Protection Regulation applies allows you the following rights under data protection laws (in relation to personal data):